TurboTax Live CA Manager 1 (Canadian Expert Network)

Canada Remote

Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies”.
Responsibilities
• Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
• Create a high performing team that provides world-class service that... is so good, our customers rave about it and become ‘Raving Fans’
• Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
• Foster a team environment of collaboration, accountability and continuous improvement
• Effectively use data to evaluate, identify and coach performance
• Identify potential growth in expert talent and develop that across the team
• Lead the team through a fast paced, constantly changing environment

LEADERSHIP SKILLS • Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals • Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions • Continuously improve team performance by providing employee coaching and mentoring • Act as the conduit between the team and the business by condensing and disseminating large amounts of information • Timely review and completion of administrative tasks such as payroll and schedules • Handle customer escalations on an as-needed basis Qualifications: • 5 + years tax preparation experience • 3+ years of experience managing and leading a remote customer facing team • Responsible for recruitment, hiring, performance management and coaching of Tax Experts • Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus • Experience supporting TurboTax customers a definite asset • Understanding of how to manage a team and provide them with guidance in being successful • Willing to work hours outside normal schedule, as needed during our peak season from February to April 30 • Possess strong business acumen • Able to effectively communicate to multiple skill levels and personalities • Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset • Comfortable working in a fast paced, dynamic changing environment • Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite • Highly technical and comfortable with Windows and mobile platforms • Bilingual proficiency (English and French + read, write, speak) considered a strong asset • Remote role, no travel

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.00 - 50.00 , BC $40.00 - 50.00 , Nova Scotia $40.00 - 50.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Employment Type: Employee

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