Prepared Foods Specialist Part-Time

Pay Class A:

Pay Range: $16.00 - $21.67 per hour...

JOB SUMMARY:

As a member of the Prepared Foods team of the Davis Food Co-op, the Prepared Foods Specialist works under the supervision of the Prepared Foods Manager to perpetuate and support an organized and smooth-running Food Service Department. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-ops End Statements.

This is a part-time position. Employee must be available to match the business needs and will be required to work early morning, late evenings, weekends and holidays necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Customer Service Responsibilities - exceed our customer's expectations for service and provide a welcoming environment for all in accordance with the DFC's customer service standards. • Greet and offer assistance to customers. Demonstrate excellent customer service at all times. • Demonstrate proper phone etiquette and delivery of messages. • Know store layout and know which products belong to which departments. • Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses • Be available to help in other departments as instructed by management. • Departmental Responsibilities: • Merchandises and promotes store products and cooperates as a team member • Conducts periodic inventory counts. • Trains new employees as assigned by management. • Take drink and food orders from customers and assist in the sales of Deli products; • Maintain a clean and attractive Deli case display; • Assist cooks in rotating stock and learn the basics of food preparation and sanitation; • Ability to multi-task and work other stations; • Assist in keeping the Deli and kitchen area clean; • Assist in stocking and maintain products on Deli shelves. • Follow the prescribed opening, closing and stocking procedures • Completes daily cleaning routines and executes deep cleaning projects on a routine basis or as needed. • Inspects equipment and tools to ensure proper working order and addresses as needed. • Report any situations of concern to Prepared Foods Management team. • Attends applicable onsite or offsite trainings • Work in partnership with stores Marketing Department to help promote product, sale or any promotional material to help drive departmental sales. • Coordinate with other departments to support cross merchandising opportunities • Specialist Duties: • Adhere to scheduled shifts and be ready for work when the shift begins. • Follow instructions; respond to management direction. • Maintain a professional working relationship with, and communicate relevant information to coworkers • Safety and Sanitation Responsibilities: • Ensure department and back-stock areas are maintained in clean, orderly condition, following all guidelines. • Wear proper clothing during shift, consistent with current store and department uniform and appearance standards. • Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury. • Follow accepted food safety practices. • Handle all store equipment with care; observe all safety precautions and assist others in doing so. • Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition. • Report unsafe, or potentially unsafe conditions. • Staff Relations: • Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate. • Abide by all DFC policy and procedures as specified in the DFC Employee Handbook. • Perform other duties as assigned by management.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:
• Problem Solving
• Identify and resolve problems in a timely manner.
• Customer Service
• Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Adaptability
• Adapt to changes in the work environment.
• Manage competing demands.
• Deal with frequent change, delays, or unexpected events.
• Ability to switch tasks at management request.
• Attendance / Punctuality
• Be consistently at work and arrive on time.
• Arrive at meetings and appointments on time.
• Dependability
• Respond to management direction.
• Work flexible hours including nights and weekends and adjust to business needs.
• Commit to long hours of work when necessary to reach goals.
• Complete tasks on time or notify appropriate person with an alternate plan.
• Work Quality
• Demonstrate accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Accept and apply feedback to improve performance.
• Monitor own work to ensure quality.
• Work Quantity
• Meet productivity standards.
• Complete work in timely manner.
• Strive to increase productivity.
• Work quickly

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