Specialist - Communications

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of a global communications team, this role reports to the Director, Public Affairs & Communications (CA&C), Americas/Brighton, and is responsible for providing communications support in the Salt Lake City market by leveraging

various communication channels to inform and engage local colleagues. This role also provides communications support, as needed, for the Global Services Group (GSG). GSG delivers extraordinary care to our Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services, as well as several shared internal services that help to power American Express.

How will you make an impact in this role?
• Support and execute colleague communications for the SLC market, including internal blogs, email newsletters, videos, events, market town halls, digital TV signage, and more
• Develop campaigns to engage and drive a consistent approach to storytelling in the market
• Partner with key market stakeholders, such as the market leadership team, engagement leads, colleague network leads and the Colleague Experience Group (CEG), to drive and reinforce the company culture through a targeted communications strategy and internal campaigns
• Coordinate with local teams to support and communicate market events and senior executive visits using various channels
• Write scripts and create content and promotional materials for onsite/virtual colleague events (including off-site events). Create engaging follow-up content from events including blog posts with engaging photos and/or graphics or videos
• Provide photography and videography support as needed for local large-scale events, market-wide campaigns, enterprise-level initiatives, and company-wide communication programs
• Support the local rollout of corporate and global programs and initiatives
• Provide content development and editorial support for GSG communications
• Partner with CA&C colleagues in other markets to drive coordination and consistency in global communications
• Support the local PR media strategy and manage external award nominations to elevate American Express' awareness in the marketplace
• Support development of senior leaders' external presence, including social platforms
• Serve as a member of the local Crisis Response Team (CRT)
• Enforce American Express policies when needed (e.g., guest speaker approvals, solicitation policy, colleague photo and video releases, etc.)

Minimum Qualifications
• Minimum of 3 years' experience in communications or related role
• Superior written, verbal, and multi-media communication skills
• Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications, reaching a broad audience
• Uses creative and strategic thinking to quickly problem solve
• Team player with a proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives
• Experience interacting with and writing for senior leaders
• Excellent discretion and judgment
• Comfortable speaking publicly to groups
• Strong design skills, including proficiency in Microsoft PowerPoint, AppSpace, and more
• Familiarity with digital asset management using Microsoft SharePoint, OneDrive, and more
• Ability to meet deadlines of multiple priorities

Preferred Qualifications
• Background in journalism, public relations, mass communications
• Experience in employee engagement, organizational communications, internal and external communications for medium to large sized companies is desired
• Experience in web/graphic design, experience in Unily is desired
• Proficient video production skills (producing, filming, editing, motion graphics, etc.)

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions

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