Help Desk - Weekend Shift - FULLY REMOTE
Posted 2025-04-06Employer Industry: Retail
Why Consider This Job Opportunity...
 Opportunity for career advancement and growth within the organization
 Competitive pay and benefits package starting on the 31st day of employment
 Fully remote work opportunity
 Supportive and inclusive work environment
 Chance to work with a team of 19 service desk employees
What To Expect (Job Responsibilities)
 Provide tiered support for call in, email, or chat generated incidents
 Manage incidents using incident management, knowledge base, and request fulfillment processes
 Maintain activity data for timeliness, accuracy, relevancy, escalation, and status
 Intake tickets and be the first remote support person for the organization
 Diagnose and resolve incidents remotely with software and hardware functions
What Is Required (Qualifications)
 3+ years of experience in a Help Desk role working remotely
 Experience working with POS systems at retail stores
 6+ months of experience supporting PC software, hardware, and peripherals in an office environment
 Experience working on Microsoft Teams and other Microsoft Suite tools
 Experience using Cisco Jabber for phone calls
How To Stand Out (Preferred Qualifications)
 Bilingual in Spanish
#RetailIndustry #RemoteWork #CareerGrowth #CompetitivePay #CustomerService
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