American express remote jobs virtual customer care professional

American Express is a globally recognized financial services corporation known for its premium credit card, charge card, and traveler cheque services. With a focus on providing exceptional customer service and innovative financial solutions, American Express has established itself as a leader in the industry.

Job Title: Virtual Customer Care Professional (Remote...

Job Summary: American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.

Key Responsibilities: • * Handle inbound customer inquiries via phone, email, and chat channels. • * Assist card members with account inquiries, billing issues, and general questions about American Express products and services. • * Provide personalized recommendations and solutions to meet the unique needs of each customer. • * Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner. • * Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction. • Required Skills and Qualifications: • * Excellent verbal and written communication skills. • * Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. • * Previous experience in customer service or a related field preferred. • * Proficiency in computer navigation and multitasking. • * Ability to work independently and collaboratively in a remote team environment. • * Flexibility to work various shifts, including evenings, weekends, and holidays. • Experience: • * Previous experience in customer service or a related field preferred. • Working Hours: • * Flexible scheduling including evenings, weekends, and holidays. • Knowledge Skills and Abilities: • * Strong problem-solving skills. • * Ability to navigate computer systems efficiently. • * Excellent time management skills. • Benefits: • * Competitive salary with performance-based incentives. • * Comprehensive benefits package including health, dental, and vision insurance. • * Retirement savings plan with employer match. • * Paid time off and holiday pay. • * Career development opportunities and ongoing training. • Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page

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