Part Time Chat Customer Service Agent
Posted 2025-04-06Job Description - This is a Flex Time (Part-Time + additional On-Call) Remote Position
Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, crummy breakrooms, or boring clients when you join the LEC Family...
Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!
We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.
If you're an individual who is passionate about music and helping others, we encourage you to apply!
Qualifications:  Must have a LOVE of music! The biggest artists we represent are in Pop and Country  3-5 years call center chat experience required  Technical experience strongly preferred, experience inZendesk is a definite plus  Ability to type 30 wpm with 90% accuracy or above consistently  Strong messaging communication skills, active listening abilities  Ability to work independently and utilize resources to resolve customer issues  Great understanding of text and chat acronyms  Have excellent grammar, but also know when to use the lingo  Previous work from home experience preferred  Understanding of contact center support metrics and ability to implement actions for improvement  Must have a High School Diploma or equivalent
Hardware/Software Requirements:  Your own computer  Processor: Must have more than 4 cores  Memory: 8GB on Windows 10 or higher / 10 64 bits  Screen Resolution: 1280x768 or higher, dual monitors required  USB headset  NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)  Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)  Must be hardwired to router  Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
 Express genuine empathy and concern for your customers' issues and address as if they were your own
 Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
 Ability to identify high-risk customer situations and escalate appropriately without hesitation
 Able to keep up with multiple chats at a time
 Accurately document all required information and chat details in the ticketing system
 Respond to and resolve open issues in an appropriate timeframe
 Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
 Ability to multi-task using multiple systems
 Skillfully change from one task to another without loss of efficiency or composure
 Be available at your desk, maintaining punctuality and attendance at all scheduled times
 Remain positive and professional in all customer interactions
 Flexibility to cross-train as requested
Job Type: Part Time+On Call: Guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST. Shifts are typically between 4-8 hours long.
Pay: $18.00 per hour 1099 contract
Hours: No Overnights, must be flexible, weekends may be required by the client
Benefits:
 Work from home
Experience level:
 3-5 years
Work setting:
 Remote
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