Software Engineer Senior Manager, Reliability Engineering (Remote)

Position Purpose:

The Senior Manager, SRE will be responsible for leading a team of Site Reliability Engineers in ensuring the reliability, performance, and operational support of our store systems. The ideal candidate will have a strong background in reliability reviews, performance engineering practices, destructive testing, production engineering, and operational support. This role will... require a hands-on approach to drive continuous improvement in our systems and processes.

In addition, you will be given the chance to work with our most strategic vendors to ensure that 3rd party tools and applications are readily available to all product teams that are interested in using them. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

Responsibilities: • Leadership & Management: • Lead and mentor a team of Site Reliability Engineers, fostering a culture of continuous improvement and innovation. • Collaborate with cross-functional teams to ensure alignment on reliability and performance goals. • Reliability & Performance: • Conduct reliability reviews to identify areas for improvement and implement solutions to enhance system reliability. • Implement and promote performance engineering practices to ensure optimal system performance. • Develop and execute strategies for destructive testing to identify potential points of failure and improve system resilience. • Production Engineering & Operational Support: • Oversee production engineering efforts to ensure systems are designed for operational excellence and reliability. • Provide leadership in incident management and root cause analysis to resolve production issues and prevent recurrence. • Establish and maintain operational support practices, including monitoring, alerting, and incident response. • Continuous Improvement: • Drive continuous improvement initiatives in reliability, performance, and operational support. • Stay current with industry trends and best practices to ensure our systems and processes remain cutting-edge.

Key Responsibilities: • 20% Strategy & Planning: • Works and negotiates with partners on the staffing of skilled engineering positions on product teams • Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner • Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives • Evaluates new technologies for adoption across the enterprise • Helps to identify and demonstrate emerging technologies for adoption by product teams • 20% Delivery & Execution: • Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions • Documents, reviews and ensures that all quality and change control standards are met • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases • Works with vendors and partners for the successful implementation of critical tooling and platforms • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment • Participates in and leads review board sessions to drive consistency across the enterprise • Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics • Fills in on product teams for engineers who are out of the office • 15% Support & Enablement: • Fields questions from engineers, product teams, or support teams • Monitors tools and participates in conversations to encourage collaboration across product teams • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations • Provides application support for software running in production • Acts as a technical escalation point for the engineers on the team • 45% People: • Provides leadership, mentoring, and coaching to Software Engineers • Attracts, retains, and develops top talent to build a world class Software Engineering Team • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests • Acts as a proponent of modern software development practices • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) • Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:
• Typically reports to the Technology Director, Sr. Director or Vice President.

Travel Requirements: • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Mastery of an object oriented programming language (preferably Java) • Must be legally permitted to work in the United States

Preferred Qualifications: • Proven experience in reliability reviews, performance engineering, and destructive testing. • Strong understanding of production engineering and operational support practices. • Experience with store systems and retail environments is a plus. • Excellent leadership and team management skills. • Strong problem-solving and analytical abilities. • Excellent communication and collaboration skills. • 6-8 years of relevant work experience • Mastery of a modern scripting language (preferably Python) • Mastery of a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js • Mastery of writing SQL queries against a relational database • Mastery of modern product development processes and pipelines • Proficient in effective troubleshooting and issue resolution techniques • Proficient in effective system monitoring and log analysis techniques • Capable of understanding complicated systems quickly • Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting • Proficient managing and growing team members in a professional setting • Proficient balancing workloads across teams • Experience managing vendor relationships • Experience with translating high level strategy to tactical execution

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
• No additional education

Minimum Years of Work Experience:
• 6

Preferred Years of Work Experience:
• No additional years of experience

Minimum Leadership Experience:
• None

Preferred Leadership Experience:
• None

Certifications:
• None

Competencies:
• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

The application window is anticipated to be closed on September 22, 2024
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