Remote Customer Service/Sales Representative

Employer Industry: Home Security Services

Why Consider This Job Opportunity...
• Salary up to $21.00 per hour
• Opportunity for career advancement and growth within the organization
• Remote training provided for the first 8-12 weeks
• Full benefits available after 31 days of employment
• Inclusive and engaging work environment
• Chance to make a positive impact on customer retention and satisfaction

What To Expect (Job Responsibilities)
• Utilize customer service and sales experience daily
• Persuade and upsell customers while reducing frustration and displeasure
• Handle back-to-back calls with care, empathy, and professionalism
• Use exceptional de-escalation skills on escalated calls
• Maintain knowledge of company policies, products, and services

What Is Required (Qualifications)
• Attendance adherence is critical for training success
• Private, undisturbed workspace free from distractions
• High-speed internet with minimum speeds of 25mbps download and 15mbps upload
• 2+ years of sales experience
• 2+ years of call center customer service/sales experience
• High school diploma, GED, or college experience

How To Stand Out (Preferred Qualifications)
• Experience in customer retention and loyalty
• Ability to interpret contracts and communicate terms effectively
• Strong negotiation skills
• Active listening abilities

#HomeSecurityServices #CustomerRetention #SalesOpportunity #CareerGrowth #EmployeeBenefits

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