Customer Support Associate

Job Description:

JetBlue Airways is seeking a customer-oriented and motivated individual to join our team as a part-time Customer Support Associate at our location in Charlotte, North Carolina. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles...

Responsibilities:
• Provide exceptional customer service to JetBlue Airways passengers, both in person and over the phone
• Assist with booking flights, changing reservations, and resolving customer inquiries
• Handle customer complaints and issues with professionalism and empathy
• Maintain a positive attitude and work collaboratively with team members to ensure customer satisfaction
• Keep accurate records of customer interactions and transactions
• Communicate effectively with other departments within JetBlue Airways to resolve customer issues efficiently
• Stay up-to-date on JetBlue Airways policies and procedures to provide accurate information to customers

Requirements:
• High school diploma or equivalent required; Associate's degree preferred
• 2+ years of experience in customer support or a related field
• Motivated and reliable individual with a strong work ethic
• Excellent communication and problem-solving skills
• Ability to adapt to changing situations and prioritize tasks effectively
• Strong planning and organizational skills
• Must be able to work flexible hours, including evenings, weekends, and holidays

Benefits:
• Company transportation for employees
• Retirement plan options
• Travel and spending expenses covered for work-related trips

Working Environment:
At JetBlue Airways, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to maintain professionalism and treat all customers with respect and courtesy.

Deadline to Apply: August 17, 2024

Equal Opportunity Statement:
JetBlue Airways is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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