Customer Service Representative I - NCC - 999709 **Work from home within the Tri-County area, upon completion of onsite trainings **

Employer Industry: Educational Institution

Why Consider This Job Opportunity...
• Full-time position with full benefits
• Competitive salary
• Opportunities for career advancement
• Work from home within the Tri-County area
• Supportive work environment
• Comprehensive benefits package

What To Expect (Job Responsibilities)
• Assist students with admissions, enrollment, registration, and financial aid processes
• Provide information on academic procedures and processes
• Schedule patient appointments and coordinate referrals
• Ensure compliance with university policies and procedures
• Utilize telephony software to track and monitor interactions

What Is Required (Qualifications)
• High School Diploma or Equivalent
• One year of customer service experience
• Proficient in English
• Knowledge of medical terminology and HIPAA regulations
• Experience using CRM systems

How To Stand Out (Preferred Qualifications)
• Associate or Bachelor's degree
• Experience in higher education, student services, or healthcare
• Bilingual proficiency in English and Spanish
• Knowledge of Banner, Recruit, and/or Avaya systems
• Familiarity with NextGen and/or Avaya systems

#EducationalInstitution #CustomerService #WorkFromHome #CareerAdvancement #FullBenefits

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