CSR - Customer Service Representative

Title: Customer Service - Customer Care Payment Representative
Location: (100% Remote)
Duration: 06+ Months (Possibility of extension...
Onsite Flexibility: 100% Remote
Interview: Onsite Interview
Pay rate: 20.00/Hr on w2 without benefits, weekly pay.
Start Date: 26 August 2024
Shift Timing: Monday-Friday, 7:00am - 3:30pm.
Note: Drug test and BG and FP Required.

Join our team as a Customer Care Specialist I and make a difference! We offer a structured training program to help you grow into a versatile agent. If you're motivated, positive, and thrive in a fast-paced environment, apply now!

Key Responsibilities: • Assist rental car customers with payments, tolls, and violations. • Resolve issues efficiently with a focus on one-call resolutions. • Maintain knowledge of products and processes. • Communicate effectively and empathetically with customers. • Meet performance goals in efficiency, schedule adherence, quality, and customer satisfaction. • Handle customer service mail and secure data with care. • Other duties as assigned.

Requirements: • High School Diploma or GED. • 1+ year of customer service experience (call center preferred). • Strong computer skills and familiarity with Microsoft Office. • Team-oriented, yet able to work independently. • Excellent communication and interpersonal skills. • Availability: Monday-Friday, 7:00am - 3:30pm.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Shift:
• 8 hour shift

Experience:
• Call center: 1 year (Preferred)

Language:
• Spanish (Required)

Location:
• Phoenix, AZ (Required)

Work Location: Remote

Apply Job!