Remote Live Chat Support Specialist

UpMedical is seeking a dedicated Live Chat Specialist to join our team. This remote position offers the flexibility to work from home while providing exceptional customer support through live chat.

Key Responsibilities: • Respond to client inquiries via live chat in a timely and professional manner. • Identify and resolve client issues, escalating complex problems when necessary. • Maintain a friendly and professional demeanor in all interactions. • Accurately document client interactions. • Conduct follow-up communications to ensure client satisfaction. • Stay updated on Ponce Inlet Realty’s services, property listings, and market trends.

Qualifications: • High school diploma or equivalent; associate degree or higher preferred. • Previous experience in customer service, particularly in a live chat environment, is preferred. • Excellent written communication skills. • Strong problem-solving abilities. • Ability to multitask and manage time effectively. • Proficiency in using live... chat software and other customer support tools. • Empathetic, patient, and able to handle stressful situations calmly.

Benefits:
• Flexibility to work from home with flexible hours.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous PTO policy including vacation days, sick leave, and holidays.
• Opportunities for training, certification, and career advancement.
• Emphasis on maintaining a healthy work-life balance.
• Access to wellness resources and employee assistance programs.
• Regular virtual team-building activities and company-sponsored events.

Apply Now: https://teams.live.com/l/invite/FEABBxX1LyTgZXnCAc
HRM: Elvin Nosi

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