Customer Service Representative (Remote)

USA – Pacific, Mountain, or Central Time ONLY (Working Hours 11 a.m. – 7:30 p.m. EASTERN TIME) |

HealthSource Distributors, LLC is a pharmaceutical distributor located in Baltimore, MD that has been in business since 2003. We distribute medications to local pharmacies across the nation passing on much needed savings in the industry...

Our Customer Service Team is the backbone of the company, and we wear many hats to ensure we provide the best possible service to our customers. The Customer Service Team here assists our customers in any inquiry and light accounting task to ensure the best possible experience.

Customer experience is very important to us, and we do not have automated answering systems that make it difficult to speak to a real person. Our representatives personally answer all calls within the first few rings and are cross trained to handle all situations, from start to finish without passing the call around - no matter the issue. This personal touch in customer service is what sets us apart in the industry.

At HealthSource, we value our employees, promote from within, complete annual reviews, and offer competitive salaries.

If you meet the job requirements below and feel you will be a good candidate for this position, please submit your resume and a cover letter to the email listed above. Your cover letter should detail your experience working remotely and answer the following question: What are the challenges of working remotely and how would you address them? We are currently looking for a full-time Customer Service Representative to join our growing team and look forward to hearing from you!

Responsibilities include:
• Answering high call/email volumes
• Tracking packages
• Processing credit applications
• Handling product returns
• Assisting customers with warehouse errors/shipping issues
• Processing credit card and ACH payments
• Sending customers their invoices & statements
• Processing credits
• And any other departmental tasks as assigned

Required Qualifications: • Attention to detail • Excellent written and oral communication skills • Friendly and enthusiastic personality • Strong time-management skills • Must be a self-starter • Digitally savvy • Access to highspeed internet and ability to be hardwired to router • Dedicated and quiet workstation • Experience working in customer service role • Light accounting experience • Advanced problem-solving skills with the ability to think creatively to resolve difficult situations • Candidate should be organized and know how to manage their time wisely • Needs to be able to successfully complete all tasks while promptly answering inbound calls • Candidate must have previous long-term experience working remotely full-time-THIS IS A MUST!

Preferred experience with:
• Microsoft Suite, (Outlook, OneDrive, Teams, Excel, etc.)
• CRM
• Project Management Tools (Trello, Asana, ClickUp etc.)
• QuickBooks/NetSuite

College preferred or relevant work experience.

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Day shift
• Evening shift

Education:
• High school or equivalent (Preferred)

Experience:
• Microsoft Suite-Outlook, OneDrive, Teams, Excel: 2 years (Preferred)
• Customer service: 2 years (Required)
• working remotely: 2 years (Required)
• NetSuite: 2 years (Preferred)

Shift availability:
• Day Shift (Required)
• Night Shift (Required)

Work Location: Remote

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