Customer Service Representative - Call Center, Onsite, No Remote

Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA...

Selling Points:
• Additional pay differential for the overnight shift
• Full-time position with benefits!
• Inbound calls only
• Work at a premier medical facility
• Help support our veterans

Essential Duties and Responsibilities
• Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am
• Opportunity to work additional shifts.
• Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
• Transfers calls accurately, quickly, and efficiently for customers.
• Maintains an above average attendance record.
• Follows established standard operating procedures.

Qualifications/Requirements
• High school diploma required
• Prior customer service or call center experience preferred.
• Ability to work without direct supervision
• Knowledgeable about Microsoft Office
• Can work well with medical staff, veterans and elderly
• Has a good work ethic
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.

Veterans and previous federal experience encouraged to apply

Must be able to pass an extensive background check

Apply Job!