Customer Success Specialist (Remote - Florida)

Employer Industry: K-12 Education and Curriculum Development

Why Consider This Job Opportunity...
• Competitive compensation package based on qualifications and experience
• Potential for an annual bonus or commission
• Comprehensive benefits including 401(k) with employer match and medical, dental, and vision insurance effective from day one
• Generous PTO and paid holidays
• Flexible remote-first work culture, providing a laptop for home office use
• Opportunity to make a significant impact on literacy and math education in schools

What To Expect (Job Responsibilities)
• Manage a portfolio of strategic accounts, prioritizing engagement strategies based on account size and health
• Evaluate small and mid-market partnerships to enhance customer engagement and drive renewal retention
• Facilitate post-sale onboarding and licensing of schools and districts into EPS curriculum platforms
• Deliver professional development for EPS programs to support implementation and ongoing usability
• Liaise with technical support to resolve issues and ensure successful customer experiences

What Is Required (Qualifications)
• Preferred Bachelor's degree
• 2-4 years of experience in supporting customer digital implementations
• Experience in customer service, sales support, or sales
• High level of comfort with technology and ability to quickly learn new software
• Ability to work effectively with remote team members

How To Stand Out (Preferred Qualifications)
• Prior experience with CRM systems
• Ability to craft and maintain standard work documentation for processes and content standards

#K12Education #CustomerSuccess #RemoteWork #CompetitiveBenefits #DiversityAndInclusion

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