Aetna Customer Support Remote Jobs - Hiring Now

As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.

Key Responsibilities: • * Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner • * Assist customers with account-related questions, claims, benefits, and general inquiries • * Identify and escalate priority issues to appropriate channels for resolution • * Utilize company systems and resources to accurately document customer interactions and resolutions • * Collaborate with internal teams to improve processes and enhance the customer experience • * Maintain a high level of product and industry knowledge to effectively address customer needs • Required Skills and Qualifications: • * High school diploma or equivalent; some college education preferred • * Prior experience in customer... service or a related field • * Excellent communication skills, both verbal and written • * Strong problem-solving abilities and attention to detail • * Ability to multitask and work efficiently in a fast-paced environment • * Proficiency in basic computer applications and data entry • * Flexibility to work evenings, weekends, and holidays as needed • Experience: • * Previous experience in a customer service role preferred • Working Hours: • * Flexible schedule; evening, weekend, and holiday availability required • Knowledge, Skills, and Abilities: • * Knowledge of health insurance terminology and concepts preferred • * Ability to navigate multiple systems and databases simultaneously • * Strong interpersonal skills and the ability to build rapport with customers • * Adaptability to changing business needs and priorities • Benefits: • * Competitive salary • * Comprehensive benefits package including medical, dental, vision, and 401(k) • * Opportunities for career growth and development • * Work-from-home flexibility • * Supportive team environment • Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.

How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers

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