Healthcare Customer Service Representative - Topeka, KS - Remote
Posted 2025-04-06Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
 Salary up to $41,600.00 per year
 Opportunity for career advancement and growth within the organization
 Generous, flexible vacation policy
 401(k) employer match and comprehensive health benefits
 Educational assistance available
 Supportive and collaborative work environment
What To Expect (Job Responsibilities)
 Provide prompt, efficient, and friendly customer service by answering incoming phone calls and resolving concerns
 Assist customers with portal navigation, registration, password resets, and other technical issues
 Document calls in detail and provide accurate information utilizing available resources
 Interact with team members, management, and customers professionally while meeting production targets
 Adhere to client's SLAs and maintain confidentiality in compliance with HIPAA
What Is Required (Qualifications)
 High school diploma or G.E.D.
 Two or more years of inbound telephone customer service experience
 Proficient in personal computers and applications such as Outlook, Microsoft Word, Excel, CRM, and OneNote
 Excellent time management, verbal, and written communication skills
 Experience in the healthcare industry with Medicaid knowledge strongly desired
How To Stand Out (Preferred Qualifications)
 Experience in the healthcare industry in provider, member, insurance, or claims
 Strong organizational, analytical, and critical thinking skills
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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