Customer Service Representative

• Answer incoming inquiries from customers in a courteous manner to help build relationships with the customer base.
• Be proactive in assessing the needs of a customer and addressing promptly.
• Handle administrative, data entry, and reconciliation of accounts receivable...
• Process daily batches with customers’ invoices and payments.
• If a dispute is made, research and keep the customer in the loop of the resolution.
• Understand the importance of good data and work to maintain current information on accounts.
• Collect on past due balances and keep accounts receivable up to date.
• Enter delivery or service work orders for deliveries, tank installs, and other technical issues.
• Maintain mandatory documents are filed in our digital filing system and keep up to date as needed.
• Ensure that every new customer has their mandatory documents completed, including required safety documentation, credit applications, agreements, etc.
• Assist the service manager in communicating to customers the status of their service tickets and any status changes.
• Assist the service manager in maintaining an inventory of tanks and select parts.
• Complete data entry of service tickets.
• Maintain DOT truck and employee records. Notify shop of upcoming tests that are due. Schedule drug screens, physicals, and other driver testing with local facilities.
• In slower times of business, work with other team members on seasonal projects to prepare for the new season.

Qualifications: • At least 21 years of age • High school diploma or equivalent • 1-3 years of accounting or accounts receivable experience • 1-3 years of customer service or other applicable work experience. • Intermediate computer skills including Microsoft Office suite. • Ability to work in a group office setting, whether the task requires independent or group work. • Ability to multitask between customer service and clerical work. • Ability to work in a fast-paced office. • Must pass a background check and character reference checks. • Must have a minimum of three job-related references (non-family). • Make sure that proper new customer documentation is completed, including safety documentation and forms, credit application, loaned equipment agreements, and propane tank leases. • Collect past due balances and keep accounts receivable up to date. • Maintain a good work teamwork relationship with employees • Maintain an organized and clean workspace. • Complete monthly checks of serial-numbered equipment, including tanks and remote sensors. • Maintain inventory of parts, tanks, and other service-related items. • Works with other accounts receivable representatives to make sure all seasonal work is up-to-date.

Qualifications: • At least 21 years of age • High school diploma or equivalent • Minimum of 3 years of customer service work experience • 1-3 years of accounts or accounts receivable work experience • Computer skills, including Microsoft Business Office suite. • Ability work in a fast-paced work environment • Must pass background check and character reference checks. • Must have a minimum of three job-related references (non-family)

Benefits:
• Full-Time On-Site Position
• Paid Major Holidays

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:
• 8 hour shift

Work Location: In person

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