Collections Specialist - Full-Time Work at Home

Job description

Currently hiring Collections Agents for our Work at Home position Reporting to our MN Office. Fully Remote with Full-Time hours. Equipment Provided...

PAY:
$13 - $15/HR + a monthly Bonus.
Paid Training at Home

Overview:
Inbound calls dealing with early/ late stage 3rd Party Collections. (Auto, Credit Card)

Responsibilities: · Reviewing accounts on a daily basis and maintaining all work queue and desk assignments. · Contacting borrowers via telephone (inbound and outbound) and email to attempt debt collection. · Establishing borrower location and contact information via skip tracing if necessary. · Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them. · Tracking and reporting all account information into computer through our collections system. · Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner. · Meeting or exceeding all daily, weekly, and monthly production goals. · Understanding and following all federal and state laws with regards to collections policies and procedures. · Passing annual required compliance testing. · Performing other duties and special projects as assigned by management.

Requirements: · This position requires excellent interpersonal skills and the ability to communicate clearly with consumers. · You must also be detail oriented, organized, and able to multi-task. Previous experience in customer service, sales, call center, or collections preferred.

Schedule Requirements
Training - 3 weeks, Mon-Fri - 7am-4pm CST
Post Training - Monday through Friday schedules 3 days 8am to 5pm and 2 evenings 11am to 8pm.

EEO/Veteran/Disabled

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home

Education:
• High school or equivalent (Required)

Experience:
• Customer service: 1 year (Required)
• Collections: 2 years (Required)
• Call Center: 1 year (Required)

Work Location: Remote

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