Remote Call Center Specialist

Remote Call Center Specialist at Major Online Retailer

Job Overview...

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Remote Call Center Specialist.

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.

Primary Responsibilities
• Respond to customer inquiries via phone, chat, and email in a professional and friendly manner.
• Provide accurate details regarding products and the status of orders.
• Support customers in making purchases, processing returns, and managing exchanges.
• Work collaboratively with various teams to achieve customer satisfaction.
• Keep comprehensive records of customer interactions in CRM system.

Qualifications
• Previous experience in customer service, call center, or similar position.
• Exceptional verbal and written communication skills.
• A customer-oriented approach to problem resolution.
• Knowledge of CRM platforms is a plus.

Remote Call Center Positions Offer
• Competitive hourly salary based on experience.
• Full benefits package that includes health, dental, vision, and paid time off.
• Flexible work from home options.
• Employee discounts on a wide range of our products.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• Day shift

Work Location: Remote

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