Customer Service Representative - Phone Agent (100% remote)
Posted 2025-04-05Employer Industry: Financial Technology
Why Consider This Job Opportunity...
 Opportunity for career advancement and growth within the organization
 100% remote position with provided work-from-home equipment
 Supportive and collaborative work environment
 Comprehensive training program provided with no time off during training
 Chance to make a positive impact on customer satisfaction
 Flexible scheduling with shifts available from 11 am to 11 pm
What To Expect (Job Responsibilities)
 Provide exceptional customer support by handling inquiries and resolving issues to ensure customer satisfaction
 Gather and assess customer information efficiently to fulfill their needs
 Educate customers to solve their concerns on the initial call
 Navigate multiple systems and computer screens while engaging customers over the phone
 Work in a call center environment that operates 363 days a year
What Is Required (Qualifications)
 Minimum of 2 years of experience in a call center or help desk capacity
 Proficiency in customer service software and tech applications, including Microsoft Office/Teams
 Strong decision-making and analytical abilities
 Excellent communication and listening skills with a detail-oriented mindset
 High School diploma, GED, or equivalent required
How To Stand Out (Preferred Qualifications)
 Experience in the financial services industry
 Bilingual in English and Spanish
 Ability to handle high-volume inquiries in a fast-paced environment
 Open-minded and adaptable with a willingness to learn new skills
 Strong commitment to customer satisfaction and urgency in addressing issues
#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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