Remote Parts & Inventory Customer Support Agent
Posted 2025-04-06About the Role
Location: Remote - Michigan residents...
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you  especially if you're interested in working from home!
As a remote Parts & Inventory Customer Support agent at Morley, you'll help customers before and after the sale, assisting with orders, damage claims, products, services and questions. This is more than just another automotive job  it's a chance to make a difference in the industry with a leading truck manufacturer!
Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.
What YouÂll Do
 Interact with customers using telephone, email, chat and scripted dialogue
 Log calls and update customer account records
 Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
 Serve as the primary contact for dealership service departments and the clientÂs customer breakdown department
 Manage cases, tracking the many interactions required for specific repairs
 Reduce downtime to enhance customers' experience and overall satisfaction
 Escalate inquiries to product support, billing, sales, orders or return/repair claims if needed
 At higher levels, conduct outbound calls to respond to submitted questions
 Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to a fter-hours questions the next business day).
Skills for Success
Eligibility Requirements
 Education & experience:
 BachelorÂs degree and two or more years of customer service experience and/or technical product knowledge
 Or, masterÂs degree in lieu of experience
 Or, four or more years of customer service experience and / or technical product knowledge along with a high school diploma or equivalent
 Ability to work shifts within the center's hours of operation:
 Monday - Friday (no weekends!)
 8 a.m. - 6 p.m. Eastern time
 Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
 Michigan resident
 High-speed internet access at home that you are able to connect to via Ethernet or landline
 Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. ItÂs the combination of competitive pay, health benefits and other benefits Morley provides  your total compensation package.
Health & Wellness Benefits
 Medical and prescription coverage, including free annual physicals
 Dental and vision insurance
 Paid time off
 Associate wellness program (earn a reward for getting your annual wellness checkup)
 Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
 401(k) with match
 Flexible spending account
 Life insurance
 Short- and long-term disability insurance
Benefits to Make Your Life Easier
 Teladoc: Free online access to doctors 24/7
 24/7 nurse help desk
 Patient advocacy: Free 24/7 help with benefit questions and claims issues
 Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) Â for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
 Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
 Click here to view MorleyÂs CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
 Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
The value of your employment is more than your paycheck. ItÂs the combination of competitive pay, health benefits and other benefits Morley provides  your total compensation package.
Health & Wellness Benefits
 Medical and prescription coverage, including free annual physicals
 Dental and vision insurance
 Paid time off
 Associate wellness program (earn a reward for getting your annual wellness checkup)
 Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
 401(k) with match
 Flexible spending account
 Life insurance
 Short- and long-term disability insurance
Benefits to Make Your Life Easier
 Teladoc: Free online access to doctors 24/7
 24/7 nurse help desk
 Patient advocacy: Free 24/7 help with benefit questions and claims issues
 Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) Â for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
 Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
 Click here to view MorleyÂs CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
 Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
Eligibility Requirements
 Education & experience:
 BachelorÂs degree and two or more years of customer service experience and/or technical product knowledge
 Or, masterÂs degree in lieu of experience
 Or, four or more years of customer service experience and / or technical product knowledge along with a high school diploma or equivalent
 Ability to work shifts within the center's hours of operation:
 Monday - Friday (no weekends!)
 8 a.m. - 6 p.m. Eastern time
 Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
 Michigan resident
 High-speed internet access at home that you are able to connect to via Ethernet or landline
 Secluded and distraction-free work environment
Apply Job!