Google Dialogflow Consultant

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Position: Google Dialogflow Consultant / Sr. Technical Architect...

Location: Remote

Contract type: W2/C2C

Duration: Long Term Contract

Position Description:

Requirements (Must Have):
• Google Cloud Platform Certification
• Professional Machine learning Engineer or Associate Cloud Engineer or Professional Cloud Architect
• Genesys
• Any level of Genesys certification
• Worked for a healthcare or payer (insurance company) implementing Google Dialogflow CX and Genesys Phone integration
• Experience with solution design and Architectual diagram development and interpretation
• Experience working with either Python or Node.js for Google Dialogflow implementation
• Experience working with Google Cloud Platform Speech-to-text and/or Genesys Speech-to-text systems
• Experience implementing Google Call Center Artificial Intelligence (CCAI) solutions for agent assist
• Experience integrating Generative AI Large Language Models into chatbot solution workflows and backend processing tasks
• Comfortable with hands on development tasks and interacting with Google Cloud Platform from applications and the Google Cloud Platform console
• Comfortable and knowledgeable with Natural Language Programming concepts (NLP) and chatbot concepts
• Such as intents, entities, fall back intents, happy path workflows, webhooks, and slot filling in the content of Dialogflow CX
• Basic Knowlege of conversation design
• Ability to produce diagrams detailing conversation flows
• Ability to interpret and product diagrams showing the full flow of application interactions from Genesys and Google Dialogflow

Nice to have
• Comfortable interacting with clients and personable, so that we can trust this person to maintain a good relationship with our clients
• Progressive experience leading teams and designing solutions in the payer or health care space
• Computer science background
• Familiar with computer science algorithms and fundamental data structures
• Familiar with efficient code development
• Familiar with continuous integration and continuous deployment pipelines and code repository systems such as GIT and Bitbucket
• Comfortable with clients that may disagree with their strategy and is accommodating to the client.
• Comfortable with Infrastructure as Code solutions like Terraform
• Experience and strategies for testing Google Dialogflow CX chatbot systems

Screening questions
• Have you produced conversation flow diagrams for chatbot implementations
• Have you produced solution diagrams and oversaw their implementations in Google Cloud Platform based environments
• Are you a hands-on developer with either python or Node.JS
• Do you have experience with CCAI, and the Google Dialogflow-Genesys integration
• Are you comfortable interacting with Google Cloud Platform from the Google Cloud console or programmatically

Apply Job!