Remote Call Center Representative

On behalf of our client, Headway
Workforce Solutions is currently seeking experienced Remote Patient Advocates
working as a call center representative. As a Patient Advocate you will provide
best-in-class service to health system patients in a call center environment.

Patient Advocacy is the center of
what our client does, and the Patient Advocate Call Center is the core of their
operations. Patient Advocates are dedicated to making the patient payment
process as easy and effortless as possible, for both patients and providers.

This opportunity is a full-time
position offering 40 hours a week and pays $17.50/hour. After 90 days you will
receive a dollar raise to $18.50/hr. Start date is as soon as possible!

About the Role:
• Responding
to patients’ questions concerning medical bill payments with a high degree
of compassion and professionalism
• Helping
patients identify solutions to stay current with their payments
• Activating new payment plans
• Adding charges to existing payment... plans
• Setting up one-time and recurring monthly
payments
• Following up on past-due accounts in an
empathetic and professional manner
• Assisting patients with navigating our
online portal
• Other tasks or projects as needed or
assigned

About You:

You are
empathetic and passionate about helping people. You want to bring your talents
to a company where what you do makes a positive impact on people’s lives. You
thrive in a structured environment and are looking for a role that offers
work/life balance. You’re always learning and growing, and you’re looking for a
company that will support you on your professional development journey.

The
Patient Advocate opportunity may be a match for you if you have the following
knowledge, skills, and abilities:
• Proficiency with MS Office, Windows OS, and
web browsers
• Knowledge of customer service best practices
• Excellent verbal and written communication
skills
• Effective time management and organizational
skills
• Ability to work uninterrupted 8-hour shifts
with scheduled rest breaks and meal periods
• Well-developed analytical and
problem-solving skills
• Proven ability to safeguard highly
confidential information
• Ability to report to the worksite for
scheduled shifts on a consistent basis
• Ability to respond to and de-escalate
sensitive matters with patience, compassion, and empathy

If you
also have these preferred qualifications, we consider that a major plus!
• Medical billing experience
• Call center experience
• Spanish language fluency

Physical Requirements:

The physical demands described here are
representative of those that an employee must meet to perform the essential
functions of this job successfully. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
• Ability to read verbatim, clearly speak, and write in English
• Communicate through speech and listening
• Clear and distinct speech and fluency in English
• Read text verbatim
• Good listening and dictation skills
• ?Ability to use computer for sustained time
• Walk, stand, sit for periods of time, use your hands and
fingers, grasping, reaching, lifting, talking, hearing, seeing, and
repetitive motions.

About Headway - Headway Workforce Solutions
is a leading B2B (Business to Business) provider of workforce solutions with an
array of contract-based integrated services and national staffing solutions.
Passionate about our work and dedicated to our clients, we are committed to
exceeding expectations in the human capital service sector. To learn more about
us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal
employment opportunities (EEO) to all employees and applicants for employment
without regard to race, national origin, religion, age, color, sex, sexual
orientation, gender identity, disability, genetics, or protected veteran
status. In addition to federal law requirements, Headway Workforce Solutions
complies with applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, training, tuition assistance, education, social
recreation programs and benefits.

By applying to this position, you hereby
acknowledge and consent to being contacted via phone and text by our
recruiters, should your application be selected for further
consideration

Apply Job!