Customer Service Representative - Phone Agent (100% remote)
Posted 2025-04-06Employer Industry: Financial Technology
Why Consider This Job Opportunity...
 100% remote position with provided work-from-home equipment
 Opportunity for immediate consideration with a start date of 9/23/2024
 Comprehensive training program with a structured schedule to ensure success
 Supportive team environment focused on customer satisfaction
 Flexible work shifts available, including weekends
 Strong potential for career growth within a rapidly expanding company
What To Expect (Job Responsibilities)
 Provide exceptional customer support by handling inquiries and resolving issues
 Gather and assess customer information to fulfill their needs effectively
 Educate customers on solutions to ensure concerns are addressed on the initial call
 Navigate multiple systems and computer screens while engaging with customers over the phone
 Maintain a high level of professionalism and urgency in a fast-paced environment
What Is Required (Qualifications)
 Minimum of 2 years of experience in a call center or help desk capacity
 Proficiency in customer service software and applications, including Microsoft Office/Teams
 Strong decision-making and analytical abilities
 High school diploma, GED, or equivalent required
 Ability to work independently and collaboratively within a team
How To Stand Out (Preferred Qualifications)
 Financial service experience strongly preferred
 Bilingual in English and Spanish is highly preferred
 Open-minded and adaptable with a willingness to learn new skills
#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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