Remote Intake Specialist III - Remote/Hybrid Position

Remote Intake Specialist III (Documents)

Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am - 5:00pm...

Essential Job Duties
• Observe rules governing privileged communication and confidential information.
• Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts.
• Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties.
• Provide explanation of LegalShield plan benefits to members.
• Review call logs daily and audit intakes to ensure timely service to members.
• Utilize various software (LegalShield Partner, 8x8, outlook, etc.) with accuracy and efficiency.
• Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate.
• File all correspondence in office document management system, ensuring accuracy of filing.
• Check incoming documents for potential conflict of interests, notifying appropriate parties.
• Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements.

Secondary Job Duties:

Other tasks/projects as assigned by supervisor.

Physical Requirements:

Ability to remain seated for extended periods of time.

Education/Experience/Skill Requirements: • High school diploma or equivalent. • Prior work experience required, customer service experience preferred. • Good keyboard skills and computer skills. • Excellent customer service skills/focus with demonstrated composure, ownership & professionalism. • Good telephone communication skills; listening, courtesy and professionalism. • Positive, upbeat, helpful and patient temperament. • Good prioritization, organization and multitasking skills. • Must be reliable with consistent attendance and punctuality. • Must live in the North Texas area.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 37.5 – 40 per week

Benefits:
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• Day shift
• Monday to Friday

Application Question(s):
• Do you have high-speed internet?

Education:
• High school or equivalent (Required)

Experience:
• Customer service: 1 year (Required)

Work Location: Hybrid remote in Fort Worth, TX 76107

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