Call Center Customer Service Representative

CornerStone Staffing is hiring qualified professionals for a

Call Center Customer Service Representative role from home in the Dallas-Fort Worth area...

Seeking a long-term opportunity? Apply now!

Job Title: Call Center - Customer Service Representative
Location: Work From Home - MUST LIVE IN DALLAS-FORT WORTH
Pay: $15.00/hr. (Pay Differential: $16 for Bilingual Spanish/English)
Schedule: Monday-Friday, 8am-4:30pm ( MUST BE OPEN TO WORK OVERTIME AS NEEDED )

Responsibilities: • Handle a high volume of outbound calls efficiently and professionally • Read scripts verbatim and record responses accurately • Manage and resolve customer inquiries and issues in a timely manner • Maintain detailed and accurate records of customer interactions and transactions • Code responses and update customer information in the system • Ensure high-quality service and adherence to company policies during every call • Adapt to changes in call volume and workflow to meet organizational needs • Provide exceptional customer service while maintaining a positive and professional demeanor

Requirements: • High School Diploma/GED • 3+ years of Customer Service experience • 2+ years Call Center experience • Bilingual Candidates MUST BE fluent in Spanish & English • Must be able to type 35wpm • MUST HAVE: Reliable Internet Service (Speed Test Conducted) • MUST HAVE: Designated work area free from distractions

Application Process Includes:
• Background check
• Drug Screen
• Script Test
• Clerical Testing

To Apply for this Job:
Click the Apply Online button, then:
• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

Job #: 146851

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