Noc Manager- Night Shift

About Us:

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

Responsibilities:

Job Summary:

The Night NOC Manager will lead the Network Operations Center team in monitoring, managing, and maintaining the organization's network infrastructure. This role involves coordinating with various IT departments to ensure network performance, resolving issues efficiently, and implementing strategies for continuous improvement. The NOC Manager is also responsible for ensuring compliance with operational policies, managing escalations, and providing leadership to the... NOC staff. This position will require on-call and night/weekend coverage.

Shift is 3pm to 1am MST Sunday- Wednesday

Key Responsibilities: • Team Leadership and Management: • Recruit, train, and develop NOC team members. • Provide mentorship and performance evaluations. • Foster a collaborative and high-performance work environment. • Network Monitoring and Maintenance: • Oversee 24/7 monitoring of network systems and infrastructure. • Ensure the timely detection and resolution of network issues. • Implement and maintain network monitoring tools and technologies. • Incident and Problem Management: • Manage and prioritize network incidents and service requests. • Coordinate with other IT departments to resolve complex issues. • Develop and implement incident response protocols. • Performance and Reporting: • Track and report on network performance metrics and KPIs. • Prepare and present regular reports on network health and incident trends. • Identify areas for improvement and recommend solutions. • Process Improvement and Compliance: • Develop and maintain NOC operational procedures and best practices. • Ensure compliance with organizational policies and industry standards. • Lead continuous improvement initiatives to enhance NOC operations. • Collaboration and Communication: • Serve as the primary point of contact for network-related issues. • Coordinate with internal and external stakeholders to address network needs. • Communicate effectively with executive management on network status and issues. • Project Management: • Plan and execute network-related projects and upgrades. • Manage resources and timelines to ensure successful project delivery. • Evaluate new technologies and tools to enhance network operations.

Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Minimum of 5 years of experience in network operations or a similar role, with at least 2 years in a leadership position managing people. • Strong knowledge of network infrastructure, protocols, and technologies. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to manage multiple tasks and prioritize effectively.

Education:
• Bachelor’s degree in Networking, Computer Science, MIS (Management Information Systems) or similar degree
• Industry certifications such as Cisco CCNA/CCNP, ITIL, or equivalent are preferred.
• Equivalent work experience in a similar position may be substituted for educational requirements.

Skills:
• Leadership and team management
• Network monitoring and troubleshooting
• Incident and problem management
• Performance analysis and reporting
• Process development and compliance
• Effective communication and collaboration
• Project management

Benefits & Compensation
• Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!
• The starting salary for this position is estimated between $82,800-95,000 a year and varies depending on experience

Apply Job!