Transaction Risk Investigator
Posted 2025-04-05Description
About the team...
The mission of Shopping Experience Protection Operation (SEPO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Job Description
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. ÂThis role is a seasonal role ( FTC ) for a period of 12 months on the payroll of AmazonÂ
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
 Researches and evaluates facts surrounding seller transactions
 Takes appropriate action on investigated transactions based on established standard operation procedure and tools
 Documents their actions by providing detailed annotations
 Communicates with external customers via phone or email during the investigation process
 Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
 Understand the issue and make best use of the available resources to resolve it
 Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
 Communicate with internal and external stakeholders
 Understand performance metrics to create analysis for driving business goals
 Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications
 1+ years of customer service experience
 Speak, write, and read fluently in English
 Experience with Microsoft Office products and applications
 Experience in payments or e-commerce
Preferred Qualifications
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Company - Amazon Dev Center India - Hyderabad - A85
Job ID: A2672887
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