Remote Online chat specialist

Employer Industry: Customer Service Solutions

Why Consider This Job Opportunity...
• Opportunity for remote work, allowing flexibility to work from home
• Supportive and collaborative work environment
• Chance to build relationships with customers and enhance their experience
• Consistent achievement of established performance standards
• Administrative support experience within a customer service team

What To Expect (Job Responsibilities)
• Answer incoming customer live chats regarding website navigation issues and service questions
• Evaluate customer interactions and escalate issues to the Online Chat Manager as necessary
• Build relationships with new customers to understand and meet their needs
• Respond accurately and concisely to customer inquiries and requests
• Provide administrative support to the customer service team and assist with overflow work as needed

What Is Required (Qualifications)
• High school diploma or equivalent
• Experience in customer service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills

How To Stand Out (Preferred Qualifications)
• Ability to manage multiple tasks simultaneously
• Capability to adapt to different personalities

#CustomerService #RemoteWork #CareerOpportunity #CommunicationSkills #SupportiveEnvironment

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