Patient Experience Representative (Weekends Only, Remote)
Posted 2025-04-06The Company
Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brandÂobsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.
We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.
The Opportunity
The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to... treatment. This role requires a passion for helping others and be able to support and advocate for the best possible patient experience. This is a 100% remote role, weekends only.
Responsibilities
 Interact with prospective patients to connect them to Mindful Care
 Answer all incoming calls on the new patient line
 Contact and schedule all new patient appointment requests
 Obtain pertinent clinical information and insurance information needed for scheduling
 Assess patient needs to match the patient to an appropriate treatment
 Assist caller/patient with any questions regarding new patient appointments or referrals
 Return any voicemails that accrue on the new patient line
 Be an advocate for both Mindful Care and potential patients to ensure the best patient experience
 Other tasks as assigned by management
Candidate Profile
 High school diploma or equivalent required
 Experience in a call center environment; previous experience in healthcare is preferred
 Prior customer service experience, medical or mental health practices preferred
 Excellent interpersonal skills and professional manner
 Strong verbal and written communication skills
 Ability to schedule appointments depending on the patient needs
 Must be well organized and attentive to details
 Must be able to multi-task and prioritize work in a fast-paced work environment
 Must have strong computer proficiency
 Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
 Must have reliable computer
 Must have reliable high-speed internet
Position Type & Schedule
 Type: Part-time, W2
 Schedule: Every Saturday/Sunday 8am-7pm ET
 100% remote
 $16/hr.
About Us
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.
The following resources provide free and confidential 24/7 support:
 Suicide & Crisis Lifeline Call 988
 Crisis Text Line Text HOME to 741741
 Trevor Lifeline Call 1-866-488-7386
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals
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