Customer Success Representative

ApprentiScope is a young, fast-growing software company focused on developing solutions to help our customers effectively scale their Apprenticeship and Work-Based Learning programs. Our platform enables everyone from Fortune 10 companies to top-tier universities and government agencies to meet their talent needs.

We are currently seeking a Customer Success Specialist who will help craft the... company's customer success strategies and build strong relationships with customers to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives of this Role
• Work with customers to resolve support tickets in a timely and professional manner
• Manage new customer account setup and data migration tasks
• Update and improve Knowlege Base articles using learnings from customer interactions
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data

Required Skills and Qualifications
• Strong verbal and written communication and project management skills
• Strong data entry, analysis, and spreadsheet (Excel & Sheets) skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications
• Knowledge of Hubspot and customer support tools
• Project management experience is a plus

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Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):
• What interests you most about working at ApprentiScope?
• Given your experience & skills, why do you think you'd be a good fit for this position?

Work Location: Remote

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