Live Chat Customer Support Specialist

Description

We are currently seeking a Remote Live Chat Agent to join our team. In this role, you will provide exceptional customer support through online chat platforms. Your primary responsibility will be to engage with customers in a professional and friendly manner, addressing their inquiries and concerns promptly and effectively...

Compensation and Benefits
• Flexible schedule
• Paid time off
• Work from home
• 2 weeks paid time off per year
• Paid holidays
• Health, dental, vision, and life insurance

Why you should apply for this position today

If you are passionate about providing exceptional customer support and have the required skills, this is a fantastic opportunity to work remotely while making a positive impact on customer experiences. Join our dynamic team and contribute to a culture of excellence in customer service.

Skills
• Proven experience in a customer service role, preferably in a live chat or online support environment
• Excellent written communication skills with a strong command of the English language
• Proficient in multitasking and managing multiple chat conversations simultaneously
• Strong problem-solving skills and ability to think quickly on your feet
• Technical aptitude and ability to troubleshoot basic technical issues
• Ability to work independently and remotely with minimal supervision
• Availability to work flexible hours, including evenings, weekends, and holidays
• Strong attention to detail and ability to follow processes and guidelines
• Positive attitude, patience, and empathy when dealing with customers

Responsibilities
• Engage with customers in a professional and friendly manner, addressing their inquiries and concerns promptly and effectively
• Demonstrate a deep understanding of our products or services to provide accurate information and recommendations to customers
• Assist customers in troubleshooting technical issues, guiding them through step-by-step solutions
• Multitask efficiently by managing multiple chat conversations simultaneously, ensuring timely and personalized responses
• Resolve customer issues and complaints proactively and efficiently, aiming for high customer satisfaction
• Document interactions and maintain accurate records of customer inquiries, issues, and resolutions
• Collaborate with other team members and escalate complex or unresolved issues to ensure customer needs are met
• Adhere to response time targets and service level agreements, managing time effectively to prioritize workload
• Continuously update product knowledge, stay informed about industry trends, and implement best practices
• Provide a positive customer experience through professional and empathetic communication

Qualifications
• Proven experience in a customer service role, preferably in a live chat or online support environment
• Excellent written communication skills with a strong command of the English language
• Strong problem-solving skills and ability to think quickly on your feet
• Technical aptitude and ability to troubleshoot basic technical issues
• Positive attitude, patience, and empathy when dealing with customers

Education Requirements
• High school diploma or equivalent
• Additional certifications in customer service or related fields are a plus

Education Requirements Credential Category
• High School Diploma or equivalent

Experience Requirements
• Minimum of 1-2 years of experience in a customer service role, preferably in live chat or online support

Why work in Anchorage, AK

Anchorage offers a unique blend of urban amenities and stunning natural beauty. With access to breathtaking landscapes, outdoor activities, and a vibrant community, living in Anchorage provides a fulfilling lifestyle. The city is known for its friendly atmosphere and strong sense of community, making it an excellent place to work and live

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