Mortgage Call Center Representative - Customer Service Specialist

Description

Are you passionate about providing top-notch customer service and have a background in mortgage servicing? This is an exciting opportunity to join a well-known financial institution as a Mortgage Call Center Representative. In this role, you will assist customers with their mortgage-related needs while delivering exceptional service...

Responsibilities
• Handle inbound calls from customers seeking assistance with their mortgage accounts, ensuring all interactions are handled professionally and promptly.
• Provide clear and knowledgeable responses to resolve customer inquiries and concerns about their mortgage servicing.
• Manage escrow analysis, process account changes, handle payoff requests, and address credit bureau disputes.
• Adhere to all regulatory and company procedures to ensure the safety and accuracy of customer mortgage information.
• Maintain a friendly and calm demeanor while navigating complex issues and addressing escalated calls.
• Act as a resource for other agents and contribute to a collaborative team environment.

Requirements
• At least 2 years of experience in mortgage servicing and call center environments.
• Strong customer service skills, proficiency in Microsoft Office, and the ability to handle high-volume call center tasks.
• Familiarity with MSP is a plus.
• Excellent communication, analytical, organizational, and problem-solving skills, with the ability to manage multiple tasks effectively.
• Demonstrated professionalism and the ability to listen and respond empathetically to customers.

Why Join Us?
• Be part of a team that makes a difference in customers’ lives by helping them navigate their mortgage needs.
• Work in a positive and collaborative setting where your contributions are valued.
• Gain experience in a reputable financial institution with potential for future career growth.

Application Process
• Includes a background check and soft credit check.
• Click the "Apply Online" button to submit your application. If you're not already registered, you'll need to create an account.

Employment Type: Full-Time

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