Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

Employer Industry: Customer Experience Solutions

Why Consider This Job Opportunity...
• Salary range of $12.10 - $16.10 per hour, with regular reviews and raises based on performance
• Opportunity for career advancement within the organization
• Engaging and fun work environment with casual dress code
• Incentives including cash prizes and bonuses such as computers, tablets, and trips
• Comprehensive benefits including medical, dental, and vision coverage options
• Paid time off and paid training opportunities available

What To Expect (Job Responsibilities)
• Provide customer service and technical support, resolving customer issues effectively
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to promote products and services
• Ensure first call resolution through effective problem-solving and communication
• Escalate customer dissatisfaction to the managerial team when necessary

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Previous experience in customer service or sales-related roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Familiarity with call center operations or customer experience management

#CustomerService #CareerGrowth #CompetitiveCompensation #WorkFromHome #Incentives

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