Remote Customer Service Representative at Delta Airlines

Job Description

Delta Airlines is seeking a dedicated and enthusiastic Remote Customer Service Representative to join our team. As a part of Delta Airlines, you will be the first point of contact for our customers, providing exceptional service and support. Your role will focus on handling customer inquiries, resolving issues, and ensuring a seamless travel experience. This position is ideal for... individuals who are passionate about customer service, possess excellent communication skills, and are eager to work in a dynamic, fast-paced environment. Join Delta Airlines and be a part of a team where your contributions make a difference every day.

Job Type

Full-time, Remote

Working Hours

Monday to Friday, 9:00 AM – 5:00 PM (EST)

Responsibilities
• Answer customer inquiries via phone, email, and chat
• Provide accurate information about flight schedules, bookings, and policies
• Assist customers in resolving issues related to bookings and travel
• Handle customer complaints and escalate when necessary
• Update customer information in the company database
• Collaborate with other departments to ensure customer satisfaction
• Maintain a high level of professionalism and empathy in all interactions
• Stay updated on airline policies and procedures

Benefits
• Competitive hourly salary
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Employee travel benefits
• Remote work flexibility
• Professional development opportunities

Hourly Salary Range

$25 – $45 per hour

Job Requirements
• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work independently and in a team
• Proficiency in using computers and customer service software
• Reliable internet connection for remote work

Location

United States (Remote)

Basic Educational Requirements
• High school diploma or equivalent

Positive Work Environment

Delta Airlines is committed to creating a positive and inclusive work environment. We value diversity and believe that a diverse team contributes to innovation and success. Our remote team members are supported through comprehensive training, ongoing professional development, and a culture that encourages collaboration and respect.

Company Description

Delta Airlines is a global leader in the aviation industry, known for our commitment to safety, innovation, and customer service. We operate flights to over 300 destinations in more than 50 countries and serve millions of passengers each year. At Delta Airlines, we believe in going above and beyond for our customers, and our team of dedicated professionals is at the heart of this mission. As a Remote Customer Service Representative, you will play a crucial role in maintaining our reputation for excellence. Join Delta Airlines and be a part of a company that values your contributions and supports your growth.

How to Apply

Interested candidates can apply through our website by visiting our Careers page and completing the online application form

Apply Job!