Benefits Call Center Representative II (Remote)
Posted 2025-04-06Employer Industry: Benefits Administration Services
Why Consider This Job Opportunity...
 Salary up to $16.00 per hour after training
 Full-time schedule with full benefits from day one
 Career growth opportunities
 Paid training with equipment provided
 Basic understanding of call center environment and quality monitoring processes
 Training schedule: Monday-Friday 8:00 am-5:00 pm for 12 weeks
 After training schedule: Availability between 8:00 AM - 10:00 PM on Monday-Friday
What To Expect (Job Responsibilities)
 Be the initial point of contact for inquiries regarding pensions and financial benefits
 Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees
 Accurately document enrollment requests, status changes, complaints, and grievances
 Enter application and enrollment information into a web-based computer system
 Maintain proficiency within client rules/guidelines and program policies
What Is Required (Qualifications)
 High School Diploma/GED
 Must be 18 years of age
 Ability to pass a criminal background check
 Previous customer service and/or call center experience
 Proficiency with MS Office and keyboarding
How To Stand Out (Preferred Qualifications)
 Experience working with healthcare and employer benefits is highly preferred
#BenefitsAdministration #CustomerService #CareerGrowth #RemoteWork #PaidTraining
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