Customer Experience (CX) Support Advocate | Remote

Employer Industry: Mobile Education Platform

Why Consider This Job Opportunity...
• Competitive total rewards package, including base salary and potential bonuses
• 401k match to help secure your financial future
• Robust medical, dental, and vision benefits for you and your family
• Generous paid time off programs plus 19 paid holidays per year
• Flexible work schedule with the option to work remotely
• Join a team recognized as one of Austin's Best Places to Work in 2024

What To Expect (Job Responsibilities)
• Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction
• Strive for first call resolution and a positive customer service experience through inbound and outbound calls, chats, and emails
• Stay informed on product updates, new tools, and departmental processes while seeking improvement opportunities
• Accurately document all customer interactions within the customer database
• Identify and escalate situations requiring urgent attention to the appropriate resources

What Is Required (Qualifications)
• Minimum of 1 year of customer service or relevant experience
• Availability for weekend and/or evening work
• Ability to handle calls, chats, emails, and texts from students for 80% of the workday
• Strong verbal and written communication skills, including proper grammar
• Must reside in one of the specified locations: California, Colorado, Massachusetts, Mississippi, Nebraska, New Jersey, North Carolina, Texas, Utah, or Washington

How To Stand Out (Preferred Qualifications)
• Experience with chat/text support
• Bilingual skills (additional pay differential may apply)

#MobileEducation #CustomerExperience #RemoteWork #CareerGrowth #BestPlacesToWork

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