Customer Service Representative

Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC... recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

Customer Support Coordinators in our Call Center that possess exceptional phone and online customer service skills. This is an ideal opportunity for anyone who enjoys problem solving, wants to work in a collaborative environment and gain hands-on exposure to the Fintech industry. Previous banking experience is a plus! This is a Fully Remote Position

Schedule
• Available shifts vary between 25-37.5 Hours per week with availability between the hours of 7am-6pm
• This is a fully remote position

What’s in it for you
• COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus
• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…
• Handle online banking end user inbound calls and messages to effectively assist customers
• Assist end users with issues related to login problems, technical support, online bill pay and online security
• Document end user phone and message interactions with specific details in the case management system
• Build rapport and strengthen customer relationships while servicing end user needs in a respectful, professional manner
• Maintain COCC call quality standards, meet COCC service level agreements, and demonstrate reliable work attendance

What you’ll bring…
• Previous customer service and/or banking experience and a passion for delivering top notch customer service
• Previous call center experience a plus
• Computer proficiency, including web navigation, keyboarding skills and Microsoft Office a must
• Ability to learn new concepts quickly and easily in a fast moving environment
• Detail-oriented
• Some understanding of Online Banking services

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we’ll be happy to get back to you

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