Customer Service Representative – Remote

Customer Service Representative – Remote

Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Service Representative and help us provide top-notch support to our valued clients. As a remote team member, you’ll enjoy the flexibility of working from home while making a significant impact on customer satisfaction. Our ideal candidate is a skilled... communicator, problem-solver, and team player who thrives in a fast-paced environment. If you have a knack for understanding customer needs and delivering solutions, we want to hear from you.

Job Type

Full-time, Remote

Working Hours

Monday to Friday, 9 AM to 5 PM EST

Responsibilities
• Handle customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying customer complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions and transactions.
• Manage a high volume of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.

Benefits
• Competitive hourly rate ($25 – $45 per hour).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Flexible working hours with the option to work from home.
• Supportive and positive work environment.

Hourly Salary Range

$25 – $45 per hour (based on experience and performance)

Job Requirements
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with

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