Help Desk Support Specialist | Network Solutions (Remote)
Posted 2025-04-05Employer Industry: Financial and Employee Business Services
Why Consider This Job Opportunity...
 Hourly compensation target up to $20.00
 Comprehensive medical and dental insurance
 Retirement savings and life/disability insurance included
 Access to education assistance and certification incentives
 Opportunity to work remotely in a fast-paced environment
 Recognized as a top workplace with various national awards
What To Expect (Job Responsibilities)
 Provide technical support and instruction over the phone in a call center environment
 Troubleshoot issues related to computer systems, hardware, and software
 Follow proper escalation procedures to ensure timely resolution of activities
 Document daily activities and maintain communication throughout the organization
 Perform other job duties as assigned
What Is Required (Qualifications)
 Associate degree in computer science or related field OR 2 years of related work experience
 Previous experience in a call center environment
 Proficient use of applicable technology
 Ability to communicate effectively, both verbally and in writing
 Capability to use general office equipment
How To Stand Out (Preferred Qualifications)
 Experience in a high-volume call center environment
 Ability to follow technical instructions accurately
 Availability for occasional weekend and holiday support hours
 Provision of a suitable workspace with high-speed internet access
 Strong documentation skills for daily activities
#FinancialServices #CustomerSupport #RemoteWork #CareerGrowth #TopWorkplace
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