Operations Analyst / Trust & Safety (Remote, United States)

Description:
• Review online activity of K-12 students for safety intervention
• Communicate with customers about incidents
• Apply judgment to make decisions for student safety
• Record precise notes in Salesforce CRM
• Identify trends and collaborate with Operations Analysts
• Develop processes with department leadership
• Audit decisions for accuracy and efficiency
• operate independently with ownership

Requirements: • Experience using a variety of desktop and web-based applications • Experience in crisis management, child advocacy, content moderation, or a related field or degree • Strong comfort level in communicating sensitive information through email, text, and phone • Ability to stay focused on the same task for long uninterrupted periods • Passion for reading with excellent reading comprehension • Confidence to operate independently and autonomously within a virtual team environment • High degree of ownership of individual outcomes and contribution to the department and... company goals • Passion for continuous improvement and a willingness to manage change with grace • Fluency in Spanish is a plus

Benefits:
• Employee benefits include medical, dental and vision
• Extensive Employee Assistance Program
• Participation in the Company’s 401(k) plan with a 4% company contribution
• Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365

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