Customer Support Representative – $21/Hour (Flexible Hours) – Fayetteville

• *Job Title: Customer Support Representative**
• *Location: Fayetteville**
• *Salary: $21/Hour...
• *Job Type: Full-Time/Part-Time**
• *Working Hours: Flexible Hours**
• *Company Name: Fayetteville Client Connections**

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### Job Brief:

At Fayetteville Client Connections, we are looking for a dedicated Customer Support Representative who thrives in assisting clients and building a positive company image. This role is available both full-time and part-time with a starting salary of $21 per hour. We offer flexible working hours to accommodate your lifestyle and commitments. Our comprehensive benefits package includes health, dental, vision insurance, a 401k plan, paid time off (PTO), and more, making our company a fantastic place to work and grow professionally.

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### Responsibilities:

– Respond to customer queries in a timely and accurate way via phone, email, or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

– Update our internal databases with information about technical issues and useful discussions with customers

– Monitor customer complaints on social media and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved

– Gather customer feedback and share with our Product, Sales, and Marketing teams

– Assist in training junior Customer Support Representatives

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### Requirements:

– Proven work experience as a Customer Support Specialist or similar CS role

– Experience using help desk software and remote support tools

– Understanding of how CRM systems work

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience when handling tough cases

– High school diploma or equivalent; further training in customer service is a plus

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### Benefits:

– Competitive hourly rate of $21

– Flexible working hours

– Health, dental, and vision insurance

– 401(k) plan

– Paid time off (PTO)

– Opportunities for on-the-job training and skills development

– Supportive and motivating work environment

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### Company Description:

Fayetteville Client Connections is a leading provider of customer support services in the Fayetteville area, dedicated to helping businesses succeed through exceptional customer interactions. We pride ourselves on creating a supportive and inclusive workplace that fosters professional growth and development.

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### Work Environment:

Our workspace is designed to be dynamic and supportive, with state-of-the-art facilities to ensure comfort and productivity. We believe in open communication and feedback, creating a positive atmosphere where every team member feels valued and motivated.

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### How to Apply:

Interested candidates should submit a resume and a brief cover letter outlining their qualifications and why they are a good fit for the role. Applications can be sent to [[email protected]](mailto:[email protected]). We look forward to hearing from you and potentially welcoming you to our team!

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Fayetteville Client Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.

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