Customer Service Representative

The Role:

We’re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote...

The Company:

Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.

Key Responsibilities: • Alongside your team, handle customer requests, questions, and challenges across all channels • Utilize help articles to identify and resolve customer issues quickly

Required Skills and Qualifications: • Natural troubleshooter, problem-solver, and multitasker • Excellent written and oral communication skills — the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism • Aptitude to learn technical concepts and communicate to technical & non-technical audiences • Strong interpersonal and collaborative skills, along with the ability to work independently • Experience with macOS and iOS is required • Previous Salesforce experience is desirable • Knowledge of dealership operations and auto dealer products is desirable

Compensation:
• $21-$23/hr + incentives for positive CSATs
• 401k
• Health, vision, and dental insurance
• 2 weeks of paid vacation

When submitting to Indeed, please be sure to answer the additional “Application Question” to be considered for this position:

“Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?”

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• 8 hour shift

Application Question(s):
• Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?

Work Location: Remote

Apply Job!