(Fully Remote) - Care Coordinator
Posted 2025-04-06A-Line is now hiring a Remote - Care Coordinator in Lewisville, TX. The Remote - Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Remote - Care Coordinator position, please contact Mia Garrett at [email protected] or 586-422-1209...
Remote - Care Coordinator Compensation
 The pay for this position is $20 per hour
 Benefits are available to full-time employees after 90 days of employment
 A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Remote - Care Coordinator Highlights
Fully Remote
 Training 8:00a -5:00p (CST) (First 4  6 Weeks)
 Assigned shift between 7:00a -7:00p (CST)
Remote - Care Coordinator Responsibilities
 Applies acquired job skills and company policies and procedures to complete assigned tasks
 Works on routine assignments that require basic problem resolution
 Refers to policies and past practices for guidance
 Receives general direction on standard work; receives detailed instruction on new assignments
 Consults with Supervisor or senior peers on complex and unusual problems
 Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
 Resolve patients questions and concerns regarding patient journey status
 Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
 Place outbound phone calls for patient follow-ups or confirmations
 Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
 Interact with the patient referral sources, which may include healthcare providers, to process new applicants
 Steward patient accounts from initial contact through final approval/denial
Remote - Care Coordinator Requirements
 Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
 Ability to type a minimum of 40 WPM.
 Ability to transcribe (type) accurate notes while speaking to customer.
 Strong Microsoft Products experience required.
 Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
 Strong video conferencing experience.
 Must have the ability to work via video conferencing as required by leadership.
 Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
 Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
 Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
 Solid work-ethic and driven to achieve daily/weekly metrics
 Strict adherence to company attendance policies
Remote - Care Coordinator Preferred Qualifications
 High School Diploma or GED
 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
 Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
If you think this Remote - Care Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
Mia Garrett  Recruiting Assistant
[email protected] or 586-422-1209
Apply Job!