Manager-Reporting & Insights
Posted 2025-04-06You Lead the Way. WeÂve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
How we serve... our customers is constantly evolving and is a challenge we gladly accept. Whether youÂre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Digital & Data Solutions (EDDS) organization powers the worlds best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. The Enterprise Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology, to elevate transparency and drive business and customer outcomes.
As Manager  Reporting & Insights, you will be responsible for managing the advancement of Reporting, Tooling, and Insights for enterprise prioritization and product planning across value streams, with a focus on enabling efficient forecasting, discovery, and delivery of customer journeys to market across AmexÂs digital channels. You will manage cross-functional stakeholder relationships and work to increase transparency and predictability into capacity, planning, and delivery of EDDS and enterprise priorities. You will contribute to strategies that drive greater connectivity of data and insights across program, product ops, portfolio, and EDDS planning to apply lean systems thinking to strategy, investment funding, and agile operations to manage the enterprise roadmap, support LOB decision makers and partner effectively across product, platform, and engineering teams.
The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for reporting, tooling, and process innovation, and is able to influence a broad set of stakeholders, all while maintaining a sense of humor in the face of challenges.
This role reports to Director, Digital Portfolio Management - Reporting & Insights.
Key Responsibilities:  Contribute to a comprehensive reporting and tooling strategy to enable a Âclosed loop of data across portfolio, program, product ops, and product/platform teams  Partner with Technology to advance enterprise tooling suite, supporting product and platform needs to enable ease of use and effective planning  Collaborate across LOBs and COEs to stand-up best in class reporting, tools, insights, and operating practices that optimize flow of product delivery across the complex digital ecosystem  Create and deliver executive level presentations and drive proactive recommendations to solve complex business challenges  Close coordination and communication will be required with the Product Managers, Engineering and LOB Stakeholders.
Required Skills / Qualifications:  Minimum of 3+ years of professional experience working across portfolio/product development and engineering teams  Minimum of 3+ years hands-on experience with (or certification in) enterprise-level BI / Data Visualization Tools such as Tableau (preferred), PowerBI, Sisense, etc.  Strong understanding of data structures, relational databases and data modeling  experience with Big Data platforms (Cornerstone, BigQuery, etc) a plus  Familiarity with UX / Dashboard design principles  Experience in automation/scripting with tools such as VBA or Python, etc.  Experience with enterprise collaboration tools including Jira, Rally, Confluence and Airtable  Expert in Microsoft Office tools, especially Excel and Powerpoint; SharePoint and Power Apps a plus  Skilled in Agile product development methodologies, program and project management, with proven ability to define and deliver a product roadmap  Excellent collaborator with ability to foster co-creation across a broad set of partners to ideate, solution, prioritize, and deliver a diverse set of requirements accommodating various personas  Strong communication skills with the ability to visualize data and translate insights into a clear story and recommendations in a concise way to senior audiences  Demonstrated ability to self-start, carve opportunities out of white space, solve problems  A curious mind with a keen attention to detail  History of high performance with proven ability to excel in a fast-paced environment, adjust to shifting priorities, and adapt to change  Ability to maintain a positive attitude and sense of humor in the face of challenges
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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