Customer Success Associate, Life Sciences

Description:
• The Customer Success Associate role prepares team members for advancement to Customer Success Manager.
• CSAs bridge customer support with strategic account management.
• The role includes account planning, customer engagement, and operational excellence.
• Engage in learning opportunities to prepare for the CSM role.

Requirements: • Bachelor’s Degree in Business, Healthcare Management, or related experience • At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), or within healthcare, SaaS, or consulting. • Strong foundation in customer success principles, technologies, and processes. • Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders. • Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction. • Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of... audiences. • Highly motivated individual with a desire to grow professionally

Benefits:
• Competitive pay with equity options
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
• Company-sponsored disability & life insurance
• Unlimited PTO
• 401(k) + 4% Matching
• Fully remote work + flexible working hours
• $750 work-from-home setup budget
• Paid quarterly in-person co-working weeks
• Quarterly $150 co-hanging stipend to meet up with coworkers
• Monthly $100 health and wellness benefit
• Generous paid family leave

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