Help Desk Analyst - Overnight Shift

Our client is seeking an experienced Help Desk Analyst to join our law firm's IT team. The ideal candidate will provide technical support to legal professionals and staff.

Location: New York, NY (Must be able to work in the NYC office 1x/month & also need to be in office every day for first 1-2 weeks for Training...
Position Type: Full-Time
Schedule: Mon-Fri 8pm - 4am EST

Responsibilities: • Respond to and resolve IT issues via phone, email, and in-person • Manage and prioritize support tickets • Assist with software installations and updates • Document technical solutions for knowledge base • Collaborate with other IT team members on larger projects

Requirements: • 2+ years of experience in IT support, preferably in the legal industry • Strong proficiency in Microsoft Word, Excel, iManage, Zoom, and Microsoft Teams • Excellent communication skills, both verbal and written • Ability to explain technical concepts to non-technical users • Experience with legal-specific software (Litera experience is a significant advantage) • Customer-service oriented with a problem-solving mindset

Qualifications: • Bachelor's degree in IT, Computer Science, or related field preferred but not required. • May be substituted with equivalent work experience

Please email:

Salary: $80K base
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