Cloud Support Engineer - 3rd Shift

TL;DR If you have the super human skill of being able to help your mom with "computer issues" over the phone, please apply.

About Serverless Solutions:

Serverless-Solutions is a Microsoft and Google Cloud partner. We are a professional services company and cloud reseller focused on the client’s entire cloud journey. That journey has pulled us into managing desktop, data center and cloud infrastructure for our clients. We value relationships over transactions. That core value has enabled our company to develop trusting partnerships with our customers.

Job Description:

You will be working in hybrid IT environments managing hardware, software, and cloud infrastructure. You should be comfortable providing technology solutions to employees and working closely with third-parties to adopt new technologies and efficiently use existing ones. Your primary responsibility will be managing the overall health of the IT operations for selected clients. This includes desktop support, on premises... hardware, and cloud services and infrastructure. The infrastructure is primarily Microsoft centric. This role may require you to be on-site at a client location.

We're Looking For Someone Who…
• … Is customer centric
• … Stays up-to-date with modern technologies and practices
• ... Will represent our team with a key client
• … Has great written and verbal communication
• … Has experience working in hybrid IT environments managing hardware, software and cloud infrastructure
• … Can maintain the overall health of the IT operations for selected clients
• … Can mature our business and processes to drive superior customer experiences

Responsibilities
• Work as part of a team to manage technology footprints including networking, desktops, phones and cloud infrastructure
• Monitor Azure environment for security, compliance and cost controls
• Utilize tools like Intune for end-point management, deployments and patching
• Provide Level 1, 2 and 3 support mostly on Microsoft centric infrastructure
• Execute/manage small projects to help improve clients security, collaboration or cost posture
• Understand IT troubleshooting and technical support best practices
• Control and monitor security, data, network access, and backup systems
• Communicate with leadership on ongoing activities
• Alert Management: Respond promptly to alerts related to system performance, outages, or security incidents
• Health Checks: Conduct system health checks to ensure servers, storage, and applications are running optimally.

Qualifications
• Bachelor's degree in computer science, MIS, or relevant support experience
• 3+ years of experience in related field
• Experience in similar IT support role
• Strong technical problem solving and communication skills
• Experience with Cisco, Google Cloud, Azure, and Office 365 is a plus
• Preferred: Relevant Microsoft certifications (AZ104, AZ305, etc)

Location:

Houston, TX; Tulsa, OK; Oklahoma City, OK; Dallas, TX.

Additional Information:
• If you read this far - This is a unique opportunity to gain experience supporting multiple IT organizations.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:
• Night shift

Experience:
• Cloud infrastructure: 3 years (Required)

License/Certification:
• Microsoft Certified: Azure fundamentals (Preferred)

Ability to Commute:
• Remote (Preferred)

Work Location: Remote

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