Verizon careers remote

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you... can too. Dream it. Build it. Do it here.

What you’ll be doing…

Responsible for the development and oversight of all data elements, reporting, and knowledge management related to DWP Mobility services. The expectation for this role is to create and maintain a data service, comprising multiple areas and services, and designed to display and report on all relevant mobility services data for daily operational review while identifying trends related to both systems and support with the expectation of constantly improving support and the employee experience. Additionally, the role will be responsible for the continuous upkeep of, and development of new service related knowledge based articles and Operational Run Books. The role is expected to also be customer focused and provide Tier 3 level Mobility support for employees as needed and some Project Management duties related to new mobility projects as they arise.

What we’re looking for…
• Analyzing service-related data to proactively identify trends insights, create thresholds, and find efficiency improvements
• Defining and establishing analytic goals
• Providing data quality assessments for each data area and correcting / improving where possible
• Developing data reporting and modeling
• Understanding the Experience Level Agreements with a focus on the employee experience

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